Request deletion of Sellonn information
Sellonn is operated by Verve Plus in the United Kingdom. To request deletion of personal information held through Sellonn, email hello@sellonn.com. The service owner monitors this address. You do not need an active account or a particular subject line.
What to include
Tell us whether the request concerns your creator account or an interaction with a creator's business. Include the business name and enough information to find the records, such as the email address used, your Instagram username or an order reference. Explain which information the request concerns.
Do not send passwords, payment-card details, social access tokens or private receipt links. We may ask for more information to identify the records or verify the request.
Disconnecting and closing a workspace
Disconnecting Instagram removes its connection token from active use in Sellonn; it does not erase previous records or revoke access at Meta. A workspace closure request stops access and automation but does not confirm erasure. Contact the creator separately about information it holds outside Sellonn.
Deleting a message in Instagram
When a verified Instagram message-deletion notification can be matched to Sellonn's records, the service clears eligible message and related conversation content and stops affected replies that have not yet been attempted. Limited identifiers, delivery history and existing consent or STOP records can remain to prevent repeat processing and reconcile previous attempts. Some older copies need further cleanup where their delivery history cannot be verified.
This does not recall a delivered reply or automatically remove provider copies, backups or customer information collected separately. Email the address above for a broader request.
Information covered and responses
A deletion request can cover relevant active records, uploaded files, derived information and recovery copies. A specific legal duty or legal claim can affect what must be retained; technical limitations or backups do not by themselves make a request inapplicable.
UK data protection law generally requires a response without undue delay and within one month, with permitted extensions in some cases. That is a response requirement, not a promise that every physical copy is immediately erased.
Questions and complaints
For questions or a complaint, contact hello@sellonn.com. You can also complain to the Information Commissioner's Office.