How can we help?
Get into your account, prepare your store and find help with a purchase.
Account access
I cannot sign in
Use the email address you registered on this site. Accounts created in a separate Sellonn test environment do not automatically work here.
Go to sign in or reset your password. Open the newest reset email and choose a new password.
I have not received a verification email
Check your spam folder and that you entered the right email address. You can request another verification email. Use the newest link. A verification or reset link may stop working after it has been used or expired.
Registration is not open
Signup may be limited while the service is being prepared. A visible signup form does not guarantee that new registrations are available. If your address is not eligible, contact us rather than creating repeated requests.
Your Sellonn subscription
In your workspace, find Your subscription. Use Manage subscription, when available, to review billing details and cancellation options. Follow the confirmation shown there and check the resulting subscription status in Sellonn.
If a checkout was interrupted, resume that checkout rather than starting another subscription. Use Check subscription to refresh its status after returning from payment.
Your Sellonn subscription pays for access to the platform. Connecting Stripe to receive payments from your store customers is a separate step. A payment labelled TEST does not move real money.
Set up your store
- Open your workspace and review your plan access.
- Create a store with a name and store address, or open a saved store.
- Add your product, price and the content your customer should receive. Preview the page before sharing it.
- Review seller payment setup and finish the available Stripe connection steps before taking payments.
- Check the publication and checkout status before making the product available to buyers.
Why is an action unavailable?
Editing, publishing, payments and sending each have their own access and setup checks. Read the status beside the action. A connected account alone does not mean checkout or automatic messages are enabled.
Do I need social accounts to start?
You can prepare products without connecting social accounts. Instagram and Facebook features depend on their separate connection, permissions and availability checks. An unavailable social feature does not mean your store draft has been lost.
Help with a purchase
Open the original receipt or order-confirmation link to view the order and available downloads. Keep that link private. If a download is unavailable or you need help with a product or refund, contact the seller using the contact details on their store or receipt.
If you cannot reach the seller or the page itself fails, contact Sellonn with the store name, order date and order number if available. Do not include a private receipt link or card details.
Contact Sellonn
Email hello@sellonn.com. Tell us which page you were using, what you tried and the error message. Include your account email or store name so we can locate the issue.
Do not send passwords, verification codes, API keys or full payment-card details. Remove private information from screenshots.