Request deletion of your information

Last updated: 18 October 2026

Email hello@sellonn.com to ask Sellonn to delete information about you. You may use “Data deletion request” as the subject, but no form or special wording is required.

Identify the relevant store, order or connected Instagram/Facebook account and the information you want reviewed. Use an email already associated with the record where possible. Do not send passwords, full card details, access tokens or private receipt links.

We review requests manually under UK data-protection law. We may ask for proportionate identity verification or clarification to avoid disclosing or removing another person's information. We identify the relevant records, assess the request and explain the outcome without undue delay, normally within one month. If a permitted extension is needed because of complexity or the number of requests, we explain why within the initial month. Necessary identity verification can affect when that period starts.

Deletion is not automatic. An unresolved transaction, another person's rights or a specific applicable legal requirement may affect what can be removed. We explain what was deleted or restricted, what remains and the reason. Technical deletion restrictions do not themselves justify refusing a request. Provider-held copies or backups may need separate handling, which we will explain rather than claiming that everything was immediately erased.

Disconnecting a social account in Sellonn stops new use of that connection but does not delete its history or revoke access at Meta. You can review connected-app access in Meta's settings separately. Unsubscribing and archiving a contact are also different from deletion.

You can raise a privacy complaint through the same email address. We acknowledge it within 30 days, investigate without undue delay and communicate the outcome. You can also complain to the ICO.

See the Sellonn privacy notice for information categories, purposes, lawful bases and providers.